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I Paid, but My Credits Have Not Arrived

What the card after a payment means, how long to wait, where to check, and what to tell support.

The card you see after paying

After Stripe takes your payment you land back on the Pricing page, and VyroAI watches your balance for about ten seconds. What it found is shown in a card at the top of the page. The card stays until you close it with its ✕; the old pop-up that faded after a few seconds is gone, so do not wait for one.

• "Payment done: +N credits are in your balance" means your balance was seen going up, and N is how much it went up by. Start building and See your receipt sit under it.
• "Payment done: your subscription is now active" is the same for a subscription.
• "Payment received: your credits are still on their way" means your balance was read and had not gone up yet. The payment is in. Credits are added by our server once Stripe tells it about the payment, usually within a minute, and your balance updates by itself. A short row under it reads Paid, Adding credits, Ready, with See your receipt and Contact support below.
• "Payment was canceled: nothing was charged" means you left the Stripe page before paying. Back to the packs takes you down to the packs.
• "Checkout didn't start: nothing was charged" can appear right after you press Buy or Subscribe, when the payment page could not be opened. No card was asked for.

One other card can appear instead: "Payment received — we couldn't read your balance". The payment went through, but our look at your balance failed, so nothing could be confirmed either way. Press Check again, or look at the credits in the header.

How long to wait, and where to look

Give it a few minutes, then check two places:

• The credits in the header, after reloading the page.
• Profile → Billing, where Payment History lists your invoices and Recent Transactions lists credits added to your account.

If the credits have still not arrived after about ten minutes, contact support.

Do not buy the pack again

Paying a second time does not push the first payment through. A second checkout is a second payment.

Paid $49 for a plugin we build for you, before that service was dropped on 21 September 2026? That order adds no credits, so an unchanged balance is expected. Help for Buyers explains what replaced it; ask about your order on the support page.

What to tell support

Use the contact form on /support, or ask in our Discord at discord.gg/qXc6DkAdKa. The form replies to the address you type into it, within 24 hours. Give the email address you paid with, which pack or plan you bought, and roughly when. That is what lets us find the payment.

Where to next

• Next in Account & Billing: Storage & Limits
• Before you buy again: Buying Credits — How a credit pack is bought in the first place.
• If you need proof: Billing & Invoices — Payment History and Recent Transactions, the two places to check.
• Still nothing after an hour: Getting Help — Every way to reach a person.
• It arrived but nothing works: Help for Buyers — Bought credits and it still does not work? A person helps, free.

24 of 31 in Account & Billing · Last checked 24 September 2026 · Previous: Billing & Invoices